The Attendance Trap
When SEBI auditors ask for training evidence, most organizations produce attendance sheets. "See? 95% of employees completed the annual cybersecurity awareness training." The auditor nods — but increasingly, the next question follows: "How do you know the training was effective?"
Attendance is an input metric. It tells you who sat through the training. It says nothing about whether they understood the content, changed their behavior, or can identify a phishing email when it arrives in their inbox. Yet most organizations have no effectiveness measurement for their security awareness programs beyond attendance and completion rates.