Refund & Cancellation Policy

Version 2.0 · Effective 28 June 2026

This policy governs refund and cancellation terms for all Creative Cyber platforms. Please read it carefully before completing any purchase or subscription commitment.

1. Overview

All three Creative Cyber platforms — DPDP Assurance, RiskSage, and Practitioner Toolkit — are enterprise-grade, invite-only Software-as-a-Service (SaaS) products. Access is granted exclusively through a structured business engagement and onboarding process.

The following principles apply universally across all products:

PrincipleDetail
No free tier or free trialCreative Cyber does not offer free tiers, free trials, or evaluation access on any of its products. All access is subscription-based and commercially agreed.
No refund after activationOnce a subscription has been activated and platform access granted, the subscription fee is non-refundable, except as provided under the Technical Defects clause (Section 5).
Cancellation ≠ immediate terminationCancellation ends future billing. Access continues until the last day of the paid billing period.
No pro-rated refundsWe do not issue pro-rated refunds for unused portions of any billing cycle, regardless of when a cancellation request is submitted.
Service ProviderCreative Cyber
Registered AddressD303, Ushanagar Coop Hsg Society, Village Road, Bhandup, Mumbai 400078, Maharashtra
Billing Contactinfo@creativecyber.in
Effective Date28 June 2026
Governing LawLaws of India · Jurisdiction: Mumbai, Maharashtra

2. DPDP Assurance Platform

The DPDP Assurance Platform is a multi-tenant SaaS solution providing BFSI organisations with DPDP Act 2023 compliance assurance capabilities, including ROPA, PIA/DPIA workflows, gap assessment, independent audit workspace, and regulatory filing tools.

2.1 Billing Model

DPDP Assurance subscriptions are available on the following billing structures, as agreed in your Order Form:

  • Monthly subscription: billed in advance at the start of each calendar month
  • Annual subscription: billed in advance at the start of each 12-month term
  • Per-tenant model: billed per tenant organisation onboarded to your multi-tenant deployment

2.2 Cancellation

To cancel your DPDP Assurance subscription, submit a written cancellation request to info@creativecyber.in at least 15 business days before your next billing date. Upon cancellation:

  • Your access and all active tenant sessions continue until the end of the current paid billing period
  • No further charges will be made after the cancellation date takes effect
  • All compliance data, assessment records, evidence artefacts, and audit logs remain accessible in read-only mode for 30 days post-expiry, after which they will be permanently deleted

2.3 Refund Terms

  • Monthly billing: no refunds for the current billing month once activated
  • Annual billing: no refunds for any portion of the annual term once activated
  • Per-tenant billing: no refunds for tenants already onboarded; cancellation prevents new tenant onboarding from the next billing cycle

Exception: see Section 5 (Technical Defects).

3. RiskSage

RiskSage is an AI-native Cyber Risk Intelligence SaaS platform providing CISOs and risk teams with cyber risk quantification (FAIR/NIST/VaR), multi-regulator incident response, VAPT management, regulatory compliance packs (IRDAI, SEBI CSCRF, RBI), and board-ready reporting.

3.1 Billing Model

RiskSage subscriptions are available on the following billing structures, as agreed in your Order Form:

  • Monthly subscription: billed in advance at the start of each calendar month
  • Annual subscription: billed in advance at the start of each 12-month term

3.2 Cancellation

To cancel your RiskSage subscription, submit a written cancellation request to info@creativecyber.in at least 15 business days before your next billing date. Upon cancellation:

  • Your access continues until the end of the current paid billing period
  • No further charges will be made after the cancellation date takes effect
  • Risk assessments, reports, and platform data remain accessible in read-only mode for 30 days post-expiry, after which they will be permanently deleted

3.3 Refund Terms

  • Monthly billing: no refunds for the current billing month once activated
  • Annual billing: no refunds for any portion of the annual term once activated

Exception: see Section 5 (Technical Defects).

4. Practitioner Toolkit

Practitioner Toolkit is a compliance operations SaaS workbench for GRC, audit, and risk teams, providing structured tools for SEBI CSCRF assessment, DPDP Quick-Scan, PASTA threat modelling, BCP/DR, TPRM, tabletop exercises, and security awareness management.

4.1 Billing Model

Practitioner Toolkit subscriptions are available on the following billing structures, as agreed in your Order Form:

  • Monthly subscription: billed in advance at the start of each calendar month
  • Annual subscription: billed in advance at the start of each 12-month term

4.2 Cancellation

To cancel your Practitioner Toolkit subscription, submit a written cancellation request to info@creativecyber.in at least 15 business days before your next billing date. Upon cancellation:

  • Your access continues until the end of the current paid billing period
  • No further charges will be made after the cancellation date takes effect
  • Assessment data, evidence files, and tool records remain accessible in read-only mode for 30 days post-expiry, after which they will be permanently deleted

4.3 Refund Terms

  • Monthly billing: no refunds for the current billing month once activated
  • Annual billing: no refunds for any portion of the annual term once activated

Exception: see Section 5 (Technical Defects).

5. Technical Defects — Refund Eligibility Exception

Across all three products, a refund may be considered only where a platform fails to function materially as described in the product documentation and our support team is unable to resolve the issue within the timeframe set out below.

A "technical defect" is limited to material failures of core platform functionality that are reproducible and attributable to Creative Cyber's infrastructure or code. It does not include: (a) issues caused by user error, (b) issues resulting from your organisation's network or browser configuration, (c) feature gaps or misaligned product expectations, or (d) regulatory outcomes.

StepActionTimeframe
1Submit a technical defect report to info@creativecyber.in with a detailed description of the issue, affected module(s), and steps to reproduceWithin 5 business days of first occurrence
2Creative Cyber engineering team investigates and provides a workaround or resolutionWithin 7 business days of report receipt
3If the defect remains unresolved and materially prevents use of core platform features, a refund request may be submittedAfter 7 business days without resolution
4Refund reviewed and processed by Creative Cyber billing teamWithin 5 business days of approval

6. Downgrades & Plan Changes

You may request a plan downgrade or modification by contacting info@creativecyber.in. The following applies:

  • Downgrades take effect at the start of the next billing cycle
  • No credit or refund is issued for the difference between a higher and lower plan within the same billing period
  • Upgrades take effect immediately; additional fees for the upgrade are charged on a pro-rated basis for the remainder of the billing cycle

7. Refund Processing

Where a refund is approved under Section 5, the following process applies:

StageDetail
SubmissionEmail info@creativecyber.in with subject line "Refund Request — [Your Organisation Name]". Include your Order ID, subscription details, and a description of the defect reported.
ReviewOur billing team reviews all requests within 2 business days and may request additional technical documentation from the support team.
ApprovalWhere a refund is approved, you will receive written confirmation by email. Partial refunds are not issued; approved refunds cover the full subscription fee for the relevant billing period.
ProcessingApproved refunds are processed to the original payment method within 5 business days of approval.
Bank TimelineDepending on your bank or card network, funds may take a further 5–7 business days to appear in your account after processing.

8. Data After Cancellation or Termination

Creative Cyber takes data continuity seriously. Upon cancellation or termination of any subscription:

  • A 30-day read-only access window is provided to allow you to export your data, compliance records, and reports
  • After the 30-day window, all your data will be permanently deleted from Creative Cyber's systems
  • We strongly recommend exporting all critical compliance artefacts, evidence files, and reports before the end of your billing period
  • Creative Cyber is not responsible for any data loss resulting from failure to export data within the 30-day window

9. Contact

For all billing, cancellation, and refund enquiries:

Billing & CancellationCreative Cyber
AddressD303, Ushanagar Coop Hsg Society, Village Road, Bhandup, Mumbai 400078, Maharashtra
Emailinfo@creativecyber.in
Response TimeBilling queries acknowledged within 1 business day · Resolved within 5 business days

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