Terms of Service

Version 2.0 · Effective 28 June 2026

Please read these Terms of Service carefully before accessing or using any Creative Cyber platform. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using any Creative Cyber platform or service ("Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and the term "you" refers to both you individually and that organisation.

If you do not agree to these Terms, you must not access or use our Services.

Service ProviderCreative Cyber
Registered AddressD303, Ushanagar Coop Hsg Society, Village Road, Bhandup, Mumbai 400078, Maharashtra
Contactinfo@creativecyber.in
Effective Date28 June 2026
Governing LawLaws of India · Jurisdiction: Mumbai, Maharashtra

2. Description of Services

Creative Cyber provides a suite of enterprise cybersecurity, governance, risk, and compliance (GRC) platforms purpose-built for Indian regulated enterprises. Our three products are:

PlatformDescriptionPrimary Persona
DPDP AssuranceIndia's BFSI-native DPDP compliance assurance platform — ROPA, PIA/DPIA, gap assessment, policy generation, independent audit workspace, and regulatory filing tools under the DPDP Act 2023.DPOs, Compliance Teams
RiskSageAI-native Cyber Risk Brain — dynamic dashboards, cyber risk quantification (FAIR / NIST / VaR), multi-regulator incident response, VAPT management, IRDAI/SEBI/RBI regulatory packs, and board-ready reporting.CISOs, Risk Officers
Practitioner ToolkitCompliance operations workbench — SEBI CSCRF assessment, DPDP Quick-Scan, PASTA threat modelling, BCP/DR, TPRM, tabletop exercises, and security awareness tools for Indian BFSI.GRC / Audit / Risk Teams

All platforms are enterprise-grade, invite-only SaaS services. Access is granted exclusively through a structured business engagement process. Creative Cyber does not offer self-service registration, free trials, or free tiers on any of its products.

3. Eligibility & Access

Our Services are designed for business and professional use only. To access any Creative Cyber platform, you must:

  • Be at least 18 years of age
  • Represent a duly incorporated organisation, enterprise, or institution
  • Have undergone Creative Cyber's enterprise onboarding process and received written confirmation of access
  • Use the Service solely for your organisation's internal compliance, risk management, and governance purposes

Creative Cyber reserves the right to refuse, suspend, or revoke access at its sole discretion, including where eligibility requirements are not met.

4. Account Security & User Responsibilities

4.1 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must:

  • Use strong, unique passwords and enable multi-factor authentication where available
  • Notify Creative Cyber immediately at info@creativecyber.in upon becoming aware of any unauthorised use of your account or any security breach
  • Ensure that all users within your organisation who access the Service comply with these Terms

Creative Cyber shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4.2 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and throughout your use of the Service. Inaccurate data inputs may lead to incorrect risk scores, compliance assessments, or regulatory reports, for which Creative Cyber bears no responsibility.

4.3 Authorised Users

You may authorise users within your organisation to access the Service under your account, subject to the role-based access controls (RBAC) configured within each platform. You are responsible for all actions taken by authorised users under your account and for ensuring all such users comply with these Terms.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in violation of any applicable Indian or international law or regulation
  • Attempt to gain unauthorised access to any part of our systems, infrastructure, or data
  • Transmit any malicious code, viruses, worms, or other disruptive software through the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service
  • Sublicense, resell, distribute, or commercially exploit the Service or any part thereof without express written consent from Creative Cyber
  • Upload content that infringes any third-party intellectual property rights
  • Use the Service to process or store data in a manner that violates applicable privacy laws, including the DPDP Act, 2023
  • Attempt to extract, scrape, or harvest data from the Service in an automated manner not expressly authorised by Creative Cyber

Creative Cyber reserves the right to immediately suspend access for violations of this section without prior notice.

6. Intellectual Property

6.1 Creative Cyber's Intellectual Property

All content, software, algorithms, risk methodologies, compliance frameworks, visual interfaces, documentation, and other materials comprising the Service are the exclusive property of Creative Cyber or its licensors, and are protected by Indian and international copyright, trademark, patent, trade secret, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for your organisation's internal compliance and risk management purposes during the term of your subscription.

6.2 Your Data

You retain all ownership rights in the compliance data, assessment inputs, evidence artefacts, and other content you upload or enter into the Service ("Your Data"). By submitting Your Data, you grant Creative Cyber a limited, worldwide licence to host, store, process, and display Your Data solely as necessary to provide the Service to you.

Creative Cyber will not use Your Data for purposes other than providing and improving the Service, and will not share Your Data with third parties except as described in our Privacy Policy.

7. Data Processing & Privacy

Creative Cyber processes personal data in accordance with our Privacy Policy (available at creativecyber.in/privacy-policy), which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

For enterprise customers, a Data Processing Agreement (DPA) is available on request. To the extent you submit personal data of your organisation's employees, customers, or other individuals into the Service, you are the Data Fiduciary and Creative Cyber acts as a Data Processor under the DPDP Act, 2023.

8. Subscriptions & Billing

Access to Creative Cyber platforms is provided on a subscription basis. The following general terms apply:

  • Subscriptions are available on monthly, annual, or multi-year billing cycles as agreed at onboarding
  • Subscription fees are due in advance at the start of each billing cycle
  • All fees are exclusive of applicable taxes, including GST, which will be charged in addition
  • Creative Cyber reserves the right to modify subscription terms with reasonable advance notice
  • Detailed pricing, plan scope, and commercial terms are set out in your Order Form or Master Service Agreement

Please refer to our Refund & Cancellation Policy (available at creativecyber.in/refund-policy) for the terms governing refunds and cancellations.

9. Service Availability & Maintenance

Creative Cyber endeavours to maintain high availability of all platforms. However:

  • We do not guarantee uninterrupted, error-free, or completely secure access to the Service
  • Scheduled maintenance windows may result in temporary unavailability; we will provide advance notice where practicable
  • We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service with reasonable notice

Creative Cyber shall not be liable for any losses resulting from platform downtime, maintenance, or technical failures beyond our reasonable control.

10. Disclaimer of Warranties

10.1 No Guarantee of Regulatory Compliance

While our platforms are aligned with RBI, SEBI, IRDAI, DPDP Act, CERT-In, and ISO frameworks, use of the Service does not guarantee that your organisation will be found compliant by any regulatory authority. Compliance is a continuous process dependent on your implementation of controls, organisational practices, and responses to regulatory developments.

10.2 No Immunity from Cyber Incidents

Use of any Creative Cyber platform does not grant immunity from cyberattacks, data breaches, ransomware, or other security incidents. Our tools assist in identifying, managing, and documenting risk posture; they do not prevent incidents.

10.3 Advisory Nature

The information, assessments, scores, reports, and recommendations generated by the Service constitute general risk management guidance and do not constitute legal advice. You should consult qualified legal and compliance professionals for advice specific to your regulatory obligations.

10.4 As-Is Basis

The Service is provided "as is" and "as available", without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Creative Cyber shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or damage to reputation, arising out of or in connection with your use of the Service
  • Our total aggregate liability to you arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to Creative Cyber in the twelve (12) months immediately preceding the event giving rise to the claim
  • These limitations apply regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if Creative Cyber has been advised of the possibility of such damages

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, Creative Cyber's liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Creative Cyber and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your violation of these Terms
  • Your use or misuse of the Service
  • Any content you submit to the Service
  • Your violation of any applicable law or regulation

13. Termination

13.1 By Creative Cyber

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach any provision of these Terms, or if we determine (in our sole discretion) that continued access poses a risk to the Service, other users, or third parties.

13.2 By You

You may request termination of your account by contacting info@creativecyber.in with reasonable advance notice. Termination requests are subject to the terms set out in our Refund & Cancellation Policy.

13.3 Effect of Termination

Upon termination: (a) your right to access and use the Service will immediately cease; (b) provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will continue in full force.

14. Force Majeure

Creative Cyber shall not be in breach of these Terms or liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from circumstances beyond our reasonable control, including acts of God, natural disasters, epidemic or pandemic, government actions, war, civil unrest, cyberattacks by third parties on critical infrastructure, or failures of third-party internet or telecommunications services.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable laws, or business practices. Material changes will be communicated by:

  • Email notification to registered account holders at least 14 days before the changes take effect
  • A banner notification on the affected platform(s)
  • Updated "Effective Date" at the top of this document

Continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising under or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days.

17. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, Refund Policy, and any Order Form or Master Service Agreement, constitute the entire agreement between you and Creative Cyber with respect to the Service.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • No Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
  • Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. Creative Cyber may assign these Terms to a successor entity without your consent.

18. Contact

For legal and compliance queries regarding these Terms, please contact:

Legal & Compliance QueriesCreative Cyber
AddressD303, Ushanagar Coop Hsg Society, Village Road, Bhandup, Mumbai 400078, Maharashtra
Emailinfo@creativecyber.in
Response TimeWe aim to respond to all queries within 2 business days

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